FAQ
HOME / FAQ
-
Free Shipping
Free Shipping is only available on standard ground shipping orders to residential and commercial addresses in the continental United States. Our Free Shipping offer is not available for Alaska/Hawaii orders. If you have any other questions about our shipping policies please contact us.
-
How about your delivery time?
A: Generally, it will take 3 to 6 work days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
-
What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than
-
What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.
-
Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery
-
Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
-
Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available
-
How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
-
How to proceed an order for led light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
-
Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
